MGM Wireless Student, Parent and Customer Privacy Policy

Nothing is more important to us than student and parent safety and privacy. We ensure that information in our possession or control is kept secure and not misused. Making our customers aware of the MGM Wireless Customer Privacy Policy is part of our commitment to providing them with the best possible service, so please take a moment to read the following policy and learn how we handle school and personal information.

1: Student and Parent Personal Information

MGM Wireless does not collect or use student or parent personal information. We understand the importance of child and student safety and the responsibility of keeping information private. It is a function of our attendance communication solutions that our systems must record student, school and parent information while it is in our systems’ possession, however after our infrastructure delivers communication to the recipient that information is destroyed as soon as practically possible.

Compliance with Australian & New Zealand Privacy Legislation

MGM Wireless systems have been certified to comply with Australian legislation and are in the process of achieving compliance in New Zealand.

We do not use off-shore communication providers, as this is a clear breach of Australian Privacy Legislation.

Police Background Checks

A condition of engagement of all MGM Wireless employees, consultants, contractors and sub-contractors, communication service providers and advisors is that they successfully pass Police Background Checks for any prior child safety and/or sexual offences.

Any child safety or related offence results in the immediate termination of MGM Wireless’ relationship with that individual or organisation.

Policy on Use of International Communication Carriers

We use only local mobile phone carriers in the country in which the school is located for our SMS communications. Using off-shore carriers can present a very high risk of misuse of confidential student, parent and school data and a potential breach of privacy laws.

Some low cost communication providers subsidise their cost of communication by recording and selling school communication data to advertisers. MGM Wireless will not knowingly deal with such companies.

Data Security

MGM Wireless school solutions are designed to work with the data security policies and protocols of each school environment. As far as possible, all existing school and Departmental polices are preserved. In many cases, individual Education Departments have audited our systems for security. Please contact your local Education Department or MGM Wireless for audit results and approvals.

The following Security protocols are used by MGM Wireless:

All communication is encrypted using Secure Socket Layer (SSL) technology.
Two Tier Geographical Redundancy is employed.
Electronic security control of equipment areas is employed.
Physically separated areas are available for collocated equipment.
Servers are fully locked down, running only essential services, with CISCO firewalls and CISCO routers used to secure data.
Servers are connected to UPS power and have RAID disk arrays for greater reliability.
Servers are backed up daily and tapes stored in a fireproof safe.
Dual servers are used to provide complete redundancy.
The MGM Wireless message centre infrastructure is hosted in dual redundancy locations in Adelaide, with supporting infrastructure at MCI in Sydney and Perth. Both collocation centres are world class carrier-neutral facilities housing high-speed connectivity to major Australian and international providers including Singtel, Connect, Telstra and MCI WorldCom.
MGM Wireless premises are based on a secure floor with 24 hour PIN access required. Each PC is password protected with passwords needing to be changed regularly. MGM Wireless reporting server and developers’ infrastructure is also password protected.

2: Customer Information

MGM Wireless’ customer is the school.

MGM Wireless does collect and use information relating to schools and their staff.
Use and collection of any information is in compliance with the Information Privacy Principles set out in the Privacy Act. We collect this information to give schools superior customer service, to provide convenient access to our products and services, and to make a wider range of services available to them.

We only use personal information about school staff, with their informed consent. We use this information to keep them up to date on the latest product announcements, software updates, special offers, and other information. We may occasionally include information from other technology companies about products and services that can add value to MGM Wireless products.

We do not use personal information for any other purpose.
From time to time, we may also use personal information to contact customers to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.

How we Collect School and Staff Information

We collect information from our customers in several ways. For example, we might require contact information for staff members when our customer needs to correspond with us, call us to make a purchase or request service, register to attend a seminar, or participate in an online survey. We may collect information from a customer when a new MGM Wireless product is registered or ask to be included in an email mailing list. Any information we collect is stored in a secure database.

When we Share Customer Information

Because MGM Wireless is a global company, information may be shared with other MGM Wireless business units around the world. Information will be protected in accordance with the MGM Wireless Customer Privacy Policy. MGM Wireless may occasionally share contact information with carefully selected technology companies, to keep customers informed about related products and services.

MGM Wireless works with other companies that help us provide MGM Wireless products and services to our customers, and we may provide information to these companies. For example, we give shipping companies contact information so they can deliver products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard personal information in accordance with MGM Wireless' policies.

MGM Wireless complies with Principle 11 of the Information Privacy Principles in the Privacy Act 1988 in relation to parental and student information.

MGM Wireless will not disclose any information about students or parents unless:-
We believe on have reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual concerned or of another person; or

The disclosure is required or authorised by or under law; or

The disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of the public revenue.

How we Protect Personal Information

MGM Wireless safeguards the security of the data sent to us with physical, electronic, and managerial procedures. Some of these are set out above.

However, we urge customers to take every precaution to protect their personal data when they are on the Internet by changing passwords often, using a combination of letters and numbers, and make sure a secure browser is used.

As MGM Wireless uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required, to access these web pages, an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer should be used. This protects the confidentiality of personal and credit card information while it is transmitted over the Internet.

Collecting Other Personal Information

Browsing MGM Wireless' website may be done anonymously. Generally, we don't collect personal information - not even an email address. Browsers do, however, automatically tell us the type of computer and operating system visitors to our site are using.

Like many websites, the MGM Wireless website uses "cookie" technology. When a visitor first connects to our site, the cookie identifies the browser with a unique, random number. The cookies we use do not reveal any personal information, except perhaps the visitor’s first name so we can welcome them on their next visit. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.

In some of our email to our customers, we use a “click-through URL.” When a visitor clicks one of these URLs, they will pass through our web server before arriving at the website that is their destination. We track click-throughs to help us determine interest in particular topics and measure the effectiveness of our customer communications.

3: Our Company-Wide Commitment to Privacy

To make sure personal information remains confidential, we communicate these privacy guidelines to every MGM Wireless employee. MGM Wireless does not knowingly solicit personal information from children or send them requests for personal information.

MGM Wireless' website contains links to other sites. MGM Wireless does not share personal information with those websites and is not responsible for their privacy practices. We encourage visitors to learn about the privacy policies of those companies.

If we intend to use personal information differently from that stated at the time of collection, we will to contact the relevant person via email using the most recent information we have. If that person does not give us permission to communicate them, they will not be contacted, nor will we use that personal information in a new manner.

The MGM Wireless Customer Privacy Policy is subject to change at any time. We encourage visitors to this site to review the privacy policy regularly for any changes.